Cait Stewart

Review of Airbnb

So a word of warning for all my Airbnb user friend...

So a word of warning for all my Airbnb user friends. Since we have been on our honeymoon I have used Airbnb a lot. When we were in the Galapagos, I ended up booking a room with someone who did not exist. We showed up at the location and it was a hotel. They knew nothing of the listing. We called the number and it was disconnected.

So, I called Airbnb at a pretty steep collect call for myself and ended up emailing them a totalof 8 times. They were timely with their response but I asked at least 3 x what would happen to this guy before they told me I would have to report him to have anything done. I emailed 2x asking how to report him, they ignored my response but they offered me a $100 gift card. I asked a final time to see if they would give me the information and no more responses.

The guys false listing is still up.

The question of the day is, why won't they make it easy to report false listings? Does it affect their ratings more than just silencing their patrons with a gift card?