Alyssa Cooper

Review of Airbnb

AirBnB continues to disappoint. It has now been 6 ...

AirBnB continues to disappoint. It has now been 6 weeks since contacting customer service after I was harassed by a host. No one will help me resolve the issue. I have emailed, chatted on the app, called and spoke to a real human, and reached out on social media. They continue the facade of appearing to be helpful publicly on social media, but then not following through. Customer service keeps telling me to be kind while they work through my issue. My level of kindness and patience (which has been that of a saint, by the way) has no tie to Airbnb s lack of competence. There are a lot of people who are nice guys, but who are also bad at their jobs. Severely disappointed that they are not sticking by their customers. Oh, well...I m sure someone will start a new online platform soon enough.