Jim Casner

Review of Crozer Chester Medical Center

This was the most horrible hospital that I ve ever...

This was the most horrible hospital that I ve ever seen. Took my wife to the emergency room cause she was in a lot of pain and heard that Crozer/Keystone Medical was very good Hospital, well they were totally incorrect. The nursing staff was the worst, the nurse in the ER had trouble putting in an IV line and didn t even put in in correctly and when my wife got admitted and brought to her room, the nurse saw it and said that needs to be changed, left and never came back to change it. It took the next shift nurse to fix it. When she called for a nurse took forever for them to come and see her needs. Then when she went in for surgery to have her Gallbladder removed and because of COVID-19 and no visitors allowed, I had to call to find out information with my wife. The operation was scheduled for 9:30am and was told about 1 - 1 1/2 if no complications. Called at 11am to see if my wife was out and told she was not even in the OR yet. Finally heard from the surgeon around 3:45pm after calling and complaining, and the surgeon said had issue with her blood pressure and had to do an open procedure to remove the gallbladder and said she was doing fine in recovery and will be moving to a step down unit to be monitored. My wife didn t get to a room in the step down unit unit 6pm and this is where more of the horrible, horrible, nursing started again. First, they put my wife in a room with an elderly women who has multiple fractures in her pelvis, and was having multiple accidents in her bed, which the smell was so bad and making my wife very sick. Then my wife heard a nurse ask this poor woman, would you like to be resuscitated or die comfortably ? Which is just uncalled for an unprofessional conduct from a nurse. When a cardiologist finally decided to check up on my wife he noticed she had a blown IV line and when my wife informed him that she has been calling for nurse to fix it, no one would respond. The cardiologist got a hold of a nurse and said this needs to be changed immediately and which, it was not changed an hour later after they were told by the cardiologist. Because it took so long to change it, my wife s hand was so swollen and gave her a lot of pain. The worst thing, she was put in this so called step down unit to be monitored for her heart(cause she had a premature heart beat in recovery and had to be watched closely) and blood pressure was very low(again in recovery)
and the nurses did not hook her up to any of the automatic equipment to be monitored at the nurses station. When in pain, made her suffer for over an hour before coming in and asking what is her problem. She noticed when she had trying calling for a nurse and no one ever responded, either they disconnected her call button or just ignoring completely, when because her room was directly across from the nurses station, hearing they talking loud and laughing. Finally, we had enough and talked to the surgeon, along with a patient experience rep., my informed both of the horrible NON-TREATMENT she was given and wanted to be discharged immediately, where she would get better care at home, since she could not get it from this hospital. Her surgeon agreed with my wife once hearing her story, and the patient experience rep. didn t do a damn thing once he heard all the complaints, cause even when my wife was waiting to get discharged, the nurses still refused to come to her needs when she called. So please do not respond with sorry to hear about your bad experience within our hospital and please feel free to reach out to our patient experience for further assistance because first, it means nothing and second, we already talked to a patient experience person which did absolutely nothing. This hospital is a disgrace to be allowed to be open to treat patients and should be investigated to prevent further occurrences like this from happen now and going forward. This does not stop here because we will be filing an official complaint with the hospital and the proper associates that will and can do something about the pain and suffering my wife went through.