First was a phone conversation with a woman who wa...

First was a phone conversation with a woman who was not overly pleasant and provided our rescue with an inflated estimate of care (3 days of ICU) and demanded a deposit of 50% of that estimate charged to our credit card when the dog was checked in. The ultimate result- the dog was released from treatment in LESS than 24 hours yet they managed to justify keeping 85% of our 50% deposit on a 3 day ICU estimate. Plus, they offer no discount to rescue groups. I had them send me all the records. ( It's especially interesting that in one page of evaluation, they listed our dog as a Chinese Crested. It's a West Highland White Terrier.) Our rescue dog was cared for appropriately for the one urgent issue at hand, however in doing business with this VRCC I was overwhelmingly reminded too much from too many on the staff that at the heart of it all- it's just business and $$$$.