Scheduled an 11:30am service appointment for a che...

Scheduled an 11:30am service appointment for a check engine light issue on a two week old truck with 400 miles. No communication all day so I called at 5:30pm to check on the status at which time Jacob said they didn t even look at my truck. No apology, no plan, just too busy to honor my appointment or even notify me they planned to keep my vehicle overnight without having provided me a loaner vehicle. He did say they hoped to look at it tomorrow, but they still had vehicles from last week that hadn t been looked at. Quite a business model you have...at least my truck is now one less to fit in the backlog and my money will never ever be spent at your dealership. After this experience, I will be thrilled to drive past your dealership 10 additional miles to your nearest competition.