Brotherhood Gear

Review of Rocking Horse Ranch Resort

I wish I could give them a five. But I can t. I m...

I wish I could give them a five. But I can t. I made reservation three days ago but I just found out I have to work. I called back the next day to tell them I had to cancel but no one picked up. I tried again at six, at eight and then at ten. Nothing. Finally today I got hold of a women named Pat. Very nice on the phone and she informs me that they now charge a thirty dollar fee for canceling. And it takes there bank 10 days to put the money back on your card

I have dealt with Disney, Great Wolf Lodge and Hersey when I had to cancel due to work and never was charge a fee. Nor did I have to wait till ten days

The company never even sent me a reservation confirmation like most companies who been open for years. Lady says the computer doesn t send one when reservation are made online. Very unprofessional.