This could have been 5 but have to remove 1 for ...

This could have been 5 but have to remove 1 for a couple of things. Booked this vacation May 2018 about 3.5mos ahead. When we got here, there was a warm welcome right out the entrance. The kids got free necklaces,my wife got a lei and I got a bead necklace. They also offered refreshments, really nice. We booked the partial ocean view, they gave us the 847 (8th floor) but the view was a parking lot with a partial view of the ocean and mountains. My wife was disappointed so she called the front desk and after a good discussion they offered us the 16th floor room which lived up to our expectation. The crew was really nice and they tried their hardest to meet our demands and we really appreciate that. Now, a couple of improvements needed: AC needs an upgrade (it takes some time to cool the room). The shower knobs are a bit confusing to operate. On our 2nd night, we spotted a cockroach on the wall.

This is a typical room with tv, keurig, empty ref and paper cups. I do like the bed where there is a huge space for your luggage underneath. Overall we are happy with our stay (4 nights and 5 days). A lot of activities to do but a bit pricey. Do try to get the daily schedule on the front desk for all the event list. The beach is nice, but not as white and fine as beaches in the Philippines.