Jeff Rush

Review of germain toyota

Had to drop 3 stars due to second paragraph...

Had to drop 3 stars due to second paragraph...

I found my 2016 Rav4 online. Tanesha greeted us, found the vehicle, and quickly had us on the test drive. Upon our return, they already had my trade appraised. She reviewed the numbers in a factual manner and at no point did I feel pressured. I was given the appropriate amount of attention without feeling badgered. I left to visit another dealership and returned to finish my purchase. Tanesha was waiting on another customer who called ahead but was able to finish our transaction while ensuring the other customer was attended to as well. I was dreading the whole car buying process, but Tanesha made it quick easy and painless.

** Update to this post **

Had to drop 3 stars... It took right at 4 weeks from signing the papers to get my old loan paid off on the car they purchased which was the longest of any car deal I've ever made. This caused the first late fee on my previous loan... (In their defense, Germain DID pay the late fee.) Partially my fault for not keeping better tabs on my old loan and presumptuous to assume that this would be paid in a timely manner although I was told it should be completed in 14 days or less. If you need to make contact with their finance department prepare to get voicemail which was either ignored or just never checked. After leaving multiple messages that yielded no response, I eventually went online and used the chat option to explain my situation. The following day, I finally got a return call. Timely communication on any loan difficulties would have been most appreciated without me having to repeatedly attempt to track someone down to get an update.. A disappointing end to an otherwise favorable experience. (Still love the Rav4.)