Erica Stockman

Review of Jumeirah Essex House Hotel

I wish at this point I can give 0 stars. Planned t...

I wish at this point I can give 0 stars. Planned two bridal suites for my wedding 4 months in advanced. Notes were received that it was for a wedding, champagne and other amenities promised. The day before my wedding we arrived and we were put in a downgraded suite tv not working, no amenities, an ultimate disappointment. We called downstairs and they told us that our suite was not ready yet (mind you it was 4pm) and that they figured they would put me in this room. They apologized and said they would prep the other room. The new room took another hour to prepare and luckily my husbands room was nice enough that we had our stuff moved in there. The keys to the rooms we had to go to the front desk numerous amounts of times because they weren't working. When we were on our way to our wedding after having to get ready with 9 people in the room, the cleaning service called us and mentioned they would come at 5pm to clean the room and have it prepared for when we got back to the suite at 12:30 after our wedding. After a 16 hour wedding day photos, getting ready, and our wedding we were on cloud 9 arriving back to the suite where we saw that the cleaning crew never showed up and our room still had garbage cans filled and everything was a mess. We then called the front desk where once again an I'm sorry was said and they sent a cleaning crew up so we all cleaned the room at 1230 exactly how I wanted to spend the rest of our wedding night. Following the next day we received our checkout bill and we were double charged over 1000 from a mistaken fee that was added on. Apologies galore, but that doesn't change the fact that I have extra money pending on my card. You'd think after all of this chaos some sort of compensation would be given. NOPE. For the money we spent and the excitement we had for our suites for our wedding was an ultimate nightmare. As an previous employee of Marriott, I was very disappointed.