Renee Andrews Review of Claremont Resort & Spa
BED BUGS. Then they tried to bully me into taking ...
BED BUGS. Then they tried to bully me into taking down my review.
The hotel is beautiful. The staff is friendly and professional, the restaurant is fantastic, and the view is better.
But, BED BUGS.
I saw them in my room and managed to smash one. I called the front desk and sat in the hallway for over a half an hour. I called the front desk back, "Yes ma'am. We didn't forget. Someone is on their way."
I asked the two men who came to help me move my things to another room if this had happened before. They just looked at eachother and didn't respond. So there's your answer on that.
The room they moved me from was a well-kept historic bedroom that looked like it could be from the movie "Somewhere in Time". The room they moved me TO - without the bed bugs - looked like it came out of "The Shining" if they'd let someone throw shoes at the walls for a few days.
The did discount my room down from 400 dollars to 200 and offer me a free stay at a later date. Needless to say, since I don't like hanging out with bed bugs, I declined. I abandoned my suitcase and threw away the clothes I bought, bought a cotton bag at a local health food shop and carried home my flat iron and my wallet, etc.
Lovely on the outside - bugs on the inside.
UPDATE:
So I was contacted by the Claremont Hotel after posting this review. Let me just recap for you since I'd hate to bore a reviewer:
1. They first contacted me by email and asked me when a good time would be to talk. They promptly ignored the times I provided and called my cell during my working hours.
2. I was first offered incentives from the hotel. Potential refunds and a complimentary night's stay (second time they'd offered me that). I still have no interest in sleeping with bugs in my bed.
3. The representative got louder and I had quite trouble getting a word in edgewise. He told me they had a report done by a lab on the room and that they weren't beg bugs, but a different kind of biting bugs that were in my bed. The bugs he referenced, "carpet beetles" when searched on google, did not resemble AT ALL the bugs I saw in my room.
THOSE WERE BED BUGS. The Claremont representative told me it would take an expert to tell the difference. You Google it, then you tell me it takes a genius to tell the difference when you're close enough to smash them.
Essentially, when I couldn't be coaxed to take my review down, the person on the phone tried to bully me into taking it down. Well, I won't. I wish someone would have warned me there would be biting bugs in my bed, despite their species or assurance from the staff that they aren't so bad.
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