Well what a customer service ..... I am full of it...

Well what a customer service ..... I am full of it!
So I have been busy for a month and a half getting replacement parts from a broken chair. And chat have already spoken to 4 people and each time: "Yes, we will do our best" But meanwhile, done nothing and their partner vidaXL playing the game from pillar to post glorious note, while no solution for me affected.
I think it is very unfortunate that this is going so badly and that one cannot take the RESPONSIBILITY of selling a bad product! Extremely disappointing state of affairs!