Rukhsar Ramin

Review of Atura Hotels & Resorts

Every time I visit Melbourne I have been staying i...

Every time I visit Melbourne I have been staying in this hotel. Because I liked it for being clean etc. I always locked my valuables in safe before leaving. However I was in hurry on the 7oct 2017 so I left my Jewellery s in my suitcase. Came back my room was cleaned. Which was great however they took my fancy s 24ct pure gold chain. Reporting that to reception. But was every time asked to come back after few hours so the manager can come and investigate. End up getting hold of manager the very last day 2 hours before our flight. And he start saying there is no way their room cleaner has touch etc. and I should report to police. Okay great they should have told me earlier not 2 hours before. I could go report or go take my flight. It was a horrible experience trying to get a hold of their manager for 3 days.