Timothy Snyder

Review of Crozer Chester Medical Center

The policies in place within the emergency departm...

The policies in place within the emergency department are beyond what the word asinine is capable of describing. A forced waiting period of 15 minutes between the time your loved one is brought into the ER by the EMTs and when you, their immediate family member, is first able to a ascertain the condition of your family member. While detained within the waiting, there is absolutely no communication from the staff as to the status of your person. Even worse, however, is the fact that implementing an easy means of communicating a patients status, such as with a TV, would probably violate privacy laws. Your loved one could very well have passed away en route and with the lackadaisical attitude of ER staff at this hour, its well within the realm of possibility that you wouldn t be apprised of the tragedy until your 15 minute quarantine had passed. And for the cherry on top, only 2 family members are permitted to enter the cell block at one time. If a family is with their loved one in their bay and some individuals are creating issues with the staff, then that is the appropriate time in which to implement such a policy. Punishing the innocent for the crimes of the guilty has no place in society. Anywhere nor ever. Needless to say my family will never again use this hospital. Our experiences in the ER were akin to finding a roach in your food: disgusting.

The security guard is the only one here who is taking positive patient and family experience to heart.