Mildred White

Review of Grubbs Nissan

I bought a Nissan Rogue S in February at which tim...

I bought a Nissan Rogue S in February at which time the salesman (Raghu Manickam) and the sales manager (can't remember his name) told me. If you buy today we will throw in a free maintenance plan for as long as your finance agreement and free car wash and detail service "just come on by". Well today I went by for a car wash and detail and found out both the sales manager and Raghu are no longer there. And the service department tells me they have no control over what sales told me back in February and I do not have car wash and detail on my deal but if I wanted they could wash it and do a light vacuum. I said ok so they washed it but did not vacuum. I was also told my maintenance plan is basic and covers 2 oil changes and tire rotations only for 3 years. This is not what I was told and I wish they would have put that in writing when I took the deal. I also looked at my sales contract to try and figure out if they wrote that on any of the paper and noticed not only did they put me in for 3 years for only 2 oil changes per year and 2 tire rotations they charged me $ 1,343.00 for the maintenance plan which the sales manager and salesman told me was "thrown in" to make good if I bought that day. I see why both individuals I dealt with are no longer there. I wish I would have paid more attention when I signed the finance agreement with Tu Nguyen over in finance. Because he started telling me I would have a maintenance agreement but it would raise my payments. I told him nope, sales manager is throwing it in for free to make the sale. He called over to sales and spoke to the manager and said ok but it will only cover the basic. I said ok since it was free. So I am out $ 1,343.00 for what ? Oil and tire rotations ? This was a rush deal on the sales part and its my fault I did not look at the finance agreement before I signed it. See I'm old school and I would like to believe people are good on their word. Guess not so because they want to charge me this crazy amount, I will not buy anything else from them. I will get my oil changes and tire rotations because I bought the farm.