Can t believe this place is rated one of the best ...

Can t believe this place is rated one of the best medical facilities, it is one of the worst medical experiences I have heard had. I met with a Dr and had a week full of tests completed and the results posted on my patient portal on Monday. No call from the dr Monday which I can understand but I called Tuesday, called and sent a message through patient portal Wed, called Thursday and again omg n Friday with absolutely no response. I was told there is no other person that can help me and that I just have to wait. In the mean time I can see my results and see there are abnormal results but have no idea what they mean. They have no respect for their patients and clearly do not take the health of their patients seriously. I am very ill and need a Dr who cares about their patients.