I had an extremely bad experience at this hotel, a...

I had an extremely bad experience at this hotel, and I hope they can improve.

Check-in took a while as they only had one person working that area despite other employees coming by but not helping. Not a huge deal, but the first person in line wasn't even checking someone in and was helping someone with another issue that was taking 20+ min to resolve. I wish they had called someone.

The biggest frustration was that the room they sold me did not have a normal bed, it had a rollout bed. I could not believe they would pull something like this. They did it to my dad too who checked in after me... So I slept on an extremely uncomfortable bed that was only about 5 feet long that night :(. As did my dad.

I wish I could say check out was better, but the employee at the desk in the morning did not even make eye contact with me and just told me to leave the key. They have some work to do to train their staff to be helpful, make eye contact, and identify and call for help when they need it.

Watch out for the bed scam they are pulling.