Ive used this site previously and had no issues so...

Ive used this site previously and had no issues so I decided to use them again for my new phone. I ordered a phone from them over a month ago now and have still not received it. No update emails, no contact from them, absolutely nothing. I have been emailing constantly for an update to be told they will get it to me as soon as they can. Originally I was told once I ordered that delivery would be 7-10 working days which wasn t ideal but I d already paid so I thought ok, I ll have to wait. 2 weeks passed and no email for despatch etc so I get onto them. They say they have put it on their priority list and I will receive within 3-5 working days . Now another two weeks have passed and still nothing. I can no longer wait without a phone so I have asked for a refund so I can purchase else where. I am now being told I have to wait at least 14 working days for my order to be cancelled. I definitely will not be using again.