Water park was ok. The floor in the water park was...

Water park was ok. The floor in the water park was filthy. Staff would not allow kids to wear swim shoes in pool or water slides. Never saw any mascots also.

The room (Wolf Den suite) was sub par, and very overrated for the price. Our room was never cleaned during our two night stay. The toilet broke and nearly over flowed. Called front desk and house keeping, but they were not concerned as we had to wait over an hour for someone to come and fix. The front desk and house keeping RARELY answered the phone after 5pm, and I had to walk to the front desk to request whatever was needed. Since this place is huge, the walk to the front desk takes about 10 minutes each way. Ran out of toilet tissue, towels, coffee, and all other items replinished when your room gets cleaned. Carpet was filthy and stained. Parking is very limited. Once you get a park, you better keep it, or else risk having to walk a great distance.

The den for the kids had a bunk bed which was very small. My 10 year old could barely fit in the bed. Kids did have their own smart tv, although the remote had no batteries.

On a positive note, there are plenty of activities for the kids - crafts, dance party, story time, yoga, and more. The water slides were great, and there are enough for all age groups, toddlers and up. We purchased Paw passes in addition to the room which was awesome. Allowed kids to get a Build a bear, candy, ice cream, arcade games, and a t-shirt. Just seeing the joy on their faces made the trip worth while.

I will NEVER come here again. Very disappointed. Very overrated.