The Homestead is a beautiful and historic hotel, s...

The Homestead is a beautiful and historic hotel, so it is too bad it has fallen into such disrepair. My family had been going to the Homestead twice a year for decades. It always had gracious service and a lovely atmosphere. I had not been since Omni took it over, and I was surprised by the overall shabbiness of the place as well as a lack of organization and proper management. The service was shoddy. We stayed for four days and attended the New Year's Eve gala (at 300 dollars per person). The food was fine - nothing exceptional - but the service was deplorable. They slammed down the plates between courses, never asked if our table needed anything (hello! can we get some water here!) and there was no champagne at midnight.
Our room was fine but shabby. The sofa was stained as were several spots in the carpet. The paint was badly peeling on the door to balcony, and the bathroom was in dire need of updating. I understand this is an old hotel, but my feeling is if you are going to position yourself as a 'luxury resort' and charge accordingly, then these details should be attended to.
We also ate in the dining room on one of our nights. The food was marginal - especially the dessert. We ordered the apple Tarte Tatin. The apples were undercooked, the pastry hard and tasteless and the presentation bland.
The Jefferson bar was the same - poor service - long waits for everything - then marginal food at top dollar prices. The entire experience was underwhelming - and that goes for the spa as well. To top it off, there were several mistakes on our final bill (which they did remove) but it just left a bad impression.
The whole experience made me sad because it had been such a special experience to go there.