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I have been servicing by Honda Civic for ten years...

I have been servicing by Honda Civic for ten years in this dealership, and I want to praise their accountability. All service appointments were uneventful over those ten years, until I noticed a bit of an oil leak two months after they serviced it. I took my car back for a quick inspection to be on the safe side. My service manager, Tim Godinho, kindly inspected my car, confirmed that oil was leaking, replenished the oil (for free), and asked me to bring my car back for a full inspection the following day no appointment needed. After the full inspection Tim acknowledged that the oil leak was due to a minor oversight from their last service, and corrected the problem free of charge. Everybody makes mistakes, but not everybody admits and takes responsibility for them. It was very nice to have Tim show accountability it promotes trust.

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