I recently picked up a new Honda from this dealers...

I recently picked up a new Honda from this dealership, trading in my aging BMW 328 for an Accord. The buying experience was pretty standard and the salesman and managers were helpful. In the end, I think i got a good deal and was happy with the entire experience.

Unfortunately, my 2018 Honda Accord has an issue with the brakes. It's more of a "cosmetic" issue, since it makes a loud click/pop sound upon depressing the pedal. It doesn't affect the drivability, but the sound is loud enough that I can hear it over my music while driving. I still think that it's unacceptable for a brand new vehicle to have a glaring cosmetic issue like this.

I decided after just a few days of ownership to take it into the service center at this dealership to be looked at. To make a long story short, they tried a few fixes that were unsuccessful in mitigating the issue. They even proved to me that it wasn't just my car - I sat in other Honda Accords on the lot (brand new) which experienced the same sound. Out of options, they contacted Honda of America and were instructed to have the entire brakes replaced on my vehicle (indicating that this is a known issue). After all was said and done, the replacement brakes made the problem better by reducing the noise, but even after the fix, myself and the technician were still able to hear the noise.

This is the reason I'm writing this review, and the reason this dealership has earned 5 stars (6 if I could give it). They did everything they could to try to fix this problem, and even went as far as contacting Honda of America on my behalf to see what exactly is going on with these cars. The dealership did as instructed and even was honest enough to admit that the fix given by Honda of America did not completely fix the issue.

My service advisor, Tim G., and his manager Ryan P., have gone above and beyond to try to make me happy in this situation. It's unfortunate that Honda has manufactured what is, in my mind, a faulty brake pedal on the new Accord. Ultimately I can't fault the dealer for that. They are continuing to work with me on this issue and plan to contact me as soon as they hear from Honda of America what the next move is for my car.

At the end of the day, they've earned my business and trust. I plan to get my Honda serviced at this dealership for as long as I live in this area and only hope that when I move, I can find a dealer just as good as this one.