Nico Since 91

Review of AutoXchange

My experience here was not what I expected and unf...

My experience here was not what I expected and unfortunately have to give this place a one star. I spoke with a gentle named Sean over text messages and I had the impression that my credit was accepted and was brought into discuss numbers for a specific vehicle. I come in and was assigned to another male who was apparently the manager also named Sean or Shawn and off the bat, his demeanor came off as someone who was not willing to help their customers. Instead of discussing numbers like I was told, he only discussed my credit history and how he would take over this sale. Not to mention how he would be the one having to do all the convincing to the bank to approve me. Instead of receiving assistance, I was felt as I was being judged.

He stated he wouldn't be able to help me get a 2006 BMW due to the liability but was able to help me get a 2015 Honda or a Lexus. I spoke to a bank that same day and had their opinion on the situation and they stated the year of the vehicle shouldn t matter nor the liability based off the year of a vehicle.That just simply shows his pure laziness and lack of care for his customers. Very disappointed.

He mentioned the engine was replaced but on the car facts, there was no signs or statements stating the engine was actually replaced. In the beginning, he right off the bat said the vehicle would most likely not be able to be brought in for me to see due to it being fixed but as I was pulling out, another gentleman brought it in.