Tried calling their CS Hotline. Never once did the...

Tried calling their CS Hotline. Never once did they answer the call. Had a issue with my washing machine EWF10843. DOOR could not open. My laundry are still in the machine since yesterday 08/08/18. Can someone pls kindly contact me? Products are OK but service recovery is really lousy. For customers thinking of buying their products, pls think twice unless u are a handyman.