Ordered mobile on 13th August and am still waiting...

Ordered mobile on 13th August and am still waiting to receive it!!! It's been nearly 3 weeks now and I keep getting fobbed off. It was ordered for my sons birthday which has come and gone so you can imagine how disappointed both I am and he was not to have received this in readiness for his birthday. Don't bother ringing, you can't get through, no matter what time of the day I tried calling, I was always in amongst a long waiting list of callers. I think they do that to put you off speaking to anyone. They do not have the mobiles in stock hence the reason you end up waiting so long and they cannot give you a dispatch time. I am so annoyed with myself for not reading the reviews before I decided to place an order. I have requested a refund but got an automated email back which said "Please allow us up to 4 additional working days* for us to complete further quality control tests on your device." It's been 5 working days since I received that email and still no dispatch information has been received!! Steer clear from this company, it's just not worth the hassle!