Derek Benson

Review of Haydel's Bakery

When you have the good fortune to be widely consid...

When you have the good fortune to be widely considered the best at what you do, what a moment! Haydel's bakery makes one fine king cake to be sure, but apparently the accolades have gone to the collective heads of the staff. I can't tell you how disappointed I am at the treatment that we received from the staff at the bakery on the 23rd of December. We called before leaving Baton Rouge, we wanted to pick up two king cakes for the holidays, and wanted to ensure that we wouldn't waste the trip. We were told that there would be no problem filling our order when we arrived, that holding any product was not necessary. When we arrived 90 minutes later, the cakes were gone. A simple nod at the empty shelves and an explanation that they are first come/first serve was all we were offered, despite having explained that we called before leaving to avoid this very possibility. We were told that "I don't know who told you that, but we don't hold cakes anyway... I can order you one for tomorrow." I can tell you that I'm not interested in spending 3 hours in the car tomorrow too so I can come back again for king cake. A phone call later when emotions were a little less a factor yielded no better a reply. Not One Person seemed interested in trying to make up for the miscommunication or disappointment or time wasted. It is so unfortunate that I now must be forced to reward bad service with my hard-earned money to enjoy the best king cake, or I must sacrifice and skip my favorite king cake. Thank you Haydel's for making sure you didn't lose sight of what got you to where you are today.