We arrived early around 11am and we requested if w...

We arrived early around 11am and we requested if we can checked in early. The room is not ready and The rep Daniel offered us to store our luggage. He gave us the key to enjoy the amenities but we left to tour the winery and came back at around 3. This time, another rep Courtney checked and told us that the room is still not ready. I was surprised but she was so cold and firm, and advised me of the guaranteed time at 4pm. We expect her to sound more polite and understanding. We saw and asked Daniel and he was so apologetic and offered us a complimentary drinks. Since we are tired and in a hurry, we accepted his offer of another room with exactly the same lake view. When we get inside, we were surprised that the room is not yet ready! The pillows were stacked in a sofa chair. We did not get a lake view room but a partial view. You have to move your head to the side to see the view of the lake. We expect that the US$300 room/night is ready by the time we arrived after a six hour drive. We commend Daniel for being calm, professional and making us feel comfortable. For the other rep Courtney, more training on how to treat guest with a positive approach. Your tone of delivery in communicating and facial expression to guest is very important. This is a world class resort but short of making guests stay relax and comfortable.