I was part of a large group of people on father s ...

I was part of a large group of people on father s day that were unable to check in to our room on time ( didn t get in our room until almost 7) due to a laundry/cleaning issue. However, the manager was patient and understanding of our frustration about having to wait. He worked with each family individually to ensure we were satisfied. The manager needs a raise for what he had to put up with. I appreciate that the resort took responsibility for the mistake and worked things out with us. I will definitely come back for a third time.