We had two rooms, one for my wife and I and one fo...

We had two rooms, one for my wife and I and one for out mother-in-law. Our heater/ AC ran continuously. We woke up sweating and had to switch it to AC with snow on the ground outside. My mother-in-law had no hot water in her room, and they also failed to leave her any soap or shampoo. Management didn't seem to care when I informed them of our poor hotel experience. Needless to say, this was our first and last stay at this hotel.