leon frechette

Review of Fairmont Scottsdale Princess

Well, it seems that every time my family and I vis...

Well, it seems that every time my family and I visit this resort, we have issues. I called down to inquire about reserving a day to visit for the Princess Christmas City. We will be visiting the area for my sons birthday. We would stay at the Princess, but the indoor water park at Great Wolf is more fun in the cooler months. I talked to a pleasant employee about purchasing wristbands for the Christmas event. During our conversation, I told the employee that we would be making reservations at La Hacienda, one of the restaurants on property for my sons birthday dinner. My main reason for this call was to pay for the wristbands to enter the festivities, at no point did the employee inform me that if we have a reservation, we can purchase the valet parking and wristbands at a discount. My wife found this additional information on the website. So I called to ask if they would help with cancelling the purchase for the wristbands and place it on the restaurant reservation. Now, this would not have saved me much, but for a returning guest that has spent a dozen nights and a few bucks at the resort, you would think I would be greeted with something better than "all sales are final" answer. If the establishment would present this info in a user friendly manner on their website, they might have fewer issues. It took a phone call and a 10 minute conversation just to complete my purchase, and I have a degree in Network Engineering. I hope that one day I can have a great experience with this resort! Until then, I hope that my son enjoys his birthday at the Princess.