Grounds are beautiful and well maintained. Struct...

Grounds are beautiful and well maintained. Structures and rooms are not. Changed rooms twice due to water leak and broken heater. Furniture is old, ripping, and stained. Same with the carpeting. Paint is peeling and wood is rotting. Windows don't function properly and don't seal. Food is good and large portions, but service is very slow. Understaffed throughout the resort. This grand hotel could be returned to a level to compete with The Greenbrier, but it is clear Omni does not care to invest at the required level and has trained the hotel staff to deliver revenue and not a luxury guest experience.