Jonathan Palmer

Review of Camillo Properties

MILITARY BEWARE!!! I recently moved out of one of ...

MILITARY BEWARE!!! I recently moved out of one of their San Antonio residences and would like to share this experience.

1. The approval process is flawed. I am military and our pay is easily discoverable and provable via the internet. However, this company had me jump through about 9 hoops, delaying , denying then approving then denying then approving my application. Also, when you apply, they only approve you to rent a house, NOT THE ACTUAL HOUSE YOU WANT. Once you are approved, you're placed in a pool of potential home owners and then you have to hope the house you wanted is still available.

2. Once in the house, I noticed the prior tenant did not clean, the floors were marked beyond repair, paint marks were left on walls, the landscape has TRASH AND GLASS all over, and there were broken blinds (small list). This was on the very first day I moved in. The maintenance person cleaned the glass and trash up by hand, ordered new sod to replace the mud and never did anything else about the other issues. They force you to submit a review of the property w/in 48 hours and anything not submitted in that initial review, you're liable for on move out (I moved 1800 miles to be there so there were other priorities besides being thorough on the inspection)

3. The neighborhood was crime ridden despite outward appearance. There were a total of 3 home invasions, one where they stole firearms, 2 vehicle thefts and 1 vehicle vandalism. All w/in 18 months of me living there. Just prior to us moving there we were told one of the houses was a drug house and was busted just months before(we were told by the San Antonio police)

4. When I moved in, the neighbor whom I shared a back fence with had dogs who could put their face under my fence and they bite my dog twice, once resulting in injury. The police ended up coming out and talking with the owner. Camillo DID NOTHING until about my 5th complaint, then they came out and fixed the fence (broken panels/pickets allowed the dogs to get under)

5. On move out, they tried charging my for items which were listed on the inspection. Not only did it take them over 5 weeks to pay out my initial security deposit, they then refunded $315 more when I called them out for charging for issues which were present on the inspection.

6. The houses are SUPER CHEAP. You can hear conversations across the street while you're on the other side of the house.
CAMILLO WILL NOT GET INVOLVED IN NOISE COMPLAINTS! They'd rather you call the police, which occurred on one occasion 3 times in one day. They will NOT get involved, despite having you sign an agreement on HOA rules, until there is a police report. They also will not get involved when there are unleashed dogs defecating on your lawn and you've witnessed it first hand.

7. Finally, anytime you call for an issue, they will either put you on hold, transfer you infinitely, or not return phone calls or emails. If you don't catch the person at their desk, they will NOT return your call and your issue will go unchanged.

This is a horrible company. Myself and other tenants thought the neighborhood was going to be a dream and it turned out to be a nightmare for us all. We are all military and kept out houses in great shape/condition, paid bills on time, and were met with nothing but ignorance of humanity and cold-shoulder business operations from a company just happy to collect their checks. I would not recommend this housing development or company to anyone.