Absolutely terrible service!!! You couldn t pay me...

Absolutely terrible service!!! You couldn t pay me to go to chessington again! Stayed at the hotel and it was very nice. On day one we went to the theme park and spent two hours being passed from person to person trying to get the wrist bands. Which we finally got hold of the next day. Also on the second day because we was in the hotel we was able to go into the theme park an hour before it was open to the public which seems pretty ridiculous because the theme park is open but every think inside it shut. We waited to go on rides and every single time the rides got shut because of technical difficulty. And I am not over exaggerating this was on every single ride, or they was shut without reason. A whole two days spent at the theme park and the children only got to go on the gruffalo ride once. They wanted to go on a train ride but it got shut because one of the big rides had people stuck on it which we could see. The children was 50 ft in the air and was stuck. We spent a whole two days trying to look after bored kids that had absolutely nothing to do!! After trying every single ride possible we gave up and thought we would just go and try get on the safari bus ride, after walking all the way there and waiting, the women said the kids wasn t big enough. At this point we was absolutely drained and to be told they couldn t go on this ride either was a joke, especially after being told it was working properly!! There was a 2 year old behind us and she allowed him to go in even though he was smaller that our kids. I pulled her up on it and she denied it and called me a liar. Because his hair was spiked she said to his dad just quickly go on. At this point my sisters and mum was in tears, I have never experienced anything so bad in all my life. We made a complaint on the first day, and the second day, we then got to speak to management and all he could say was when you book a day at chessington your not 100percent clear to have a go on any rides, your taking your chances!!! Which I thought was outrageous!!! That should be advertised to the public on there website! I saw a couple come all the way from Australia and they actually looked heart broken that they had travelled that whole way and had the same experience we did. I wouldn t recommend any person going to this resort unless your willing to take the chance of not being able to get on more than one ride per day. Absolutely shocking! And not even an apology!