Please can I have the I phone 6 that I ordered and...

Please can I have the I phone 6 that I ordered and paid for on the 22nd of August. I was then told by customer services on Tuesday 29th August they would put a priority shipping so we would have it for my grandaughters birthday this weekend. Waited now 10 days if not received by next week will call pay pal to refund my money.Absolute terrible service
Update 7th September Eventually received phone on 5th Sept phone was in good condition and seems to be ok (time will tell) only seemed to speed things up when I started a claim back with Pay pal. Rubbish service but up to now phone is quite good.This is a fair and honest review up to you if you use this company.