HugeAxehole

Review of WESTGATE HONDA

We bought a used Honda here and really enjoyed the...

We bought a used Honda here and really enjoyed the sales guys we worked with. One was new and it was his first sale which was pretty awesome to be a part of, we've since returned several times for service. Unfortunately the last time we brought it in (keep in mind that this car is 4 years old with lower mileage and no accidents) just before Christmas and when we picked it up, you wouldn't believe the damage to the surface paint. These were deep scratches at waist height and circled the vehicle. Now if it wasn't for their amazing managerial staff owning up to their wrong doing (not that it was arguable) and doing EVERYTHING they could to accommodate us, I would have rated this location a single star but I'll explain why I won't and why how they handled it exonerates them completely in my opinion.

First I reported the issue to the service manager when we did a vehicle check when getting the keys after the service. My wife took pictures while I came inside and we talked about it. The service manager not only apologized, promised to repair the damage and gave us a brand new Honda civic to take to Toronto, but they did an amazing job getting the paint to match. They gave us no hassle when it came to doing what was needed and did everything to make the process seamless since we live a few hours away. You could really tell they empathized with us and weren't just following regulation. If they put this kind of effort and thoughtfulness into rectifying errors, I see no reason to go anywhere else for our vehicle needs.