Ila Rabinowitz

Review of Fort Collins Marriott

We stayed there for 3 nights during the coronaviru...

We stayed there for 3 nights during the coronavirus pandemic. We understand that this is a difficult time and requires a lot of flexibility. Zach at the front desk went absolutely above and beyond to be helpful. There was a night where there were no more towels, an elevator was out, we wanted to order food... we were so tired and frustrated. He immediately went out of his way to find us some. We were so impressed by his ability to stay calm and find a solution, also finding solutions to check outs, hot tub usage, and more. And on top of it, he made us feel a lot better with a late check out. Thanks again Zach, you saved the day!