Christie Schatz Review of The Westin Jekyll Island
Beautiful property and very clean. Front desk sta...
Beautiful property and very clean. Front desk staff was super-helpful and very, very pleasant. However, the Reserve Restaurant in the hotel needs some better leadership. There were more people in the kitchen than parties the restaurant at dinner tonight, which seemed to churn out some inefficiencies, and the bar staff really did not seem that attentive. The managers were more expo'ing and delivering food, rather than checking with guests, and ensuring things were done right. Rather than bore everyone with details, just know that the amount of money spent here is really not worth the experience (or lack thereof in tonight's case). The dining order was not right, the bartenders need guest experience training (just knowing how to mix a drink doesn't make you an expert with engaging people)..and overall the staff seemed to be missing a strong leader. Really quite surprising for such a wonderful property. Hopefully they will get it corrected. I go out of my way to stay here while traveling on business.

Comments: