Taylor Tyler

Review of Waldhaus Restaurant

We stayed at the Banff Springs Hotel and admittedl...

We stayed at the Banff Springs Hotel and admittedly was too late to make a reso for any of their other restaurants for dinner. I had my temperature checked (covid precautions) and I was told to sit wherever I d like. My server came over and asked if I was familiar with the QR code on the table to view the menu, I said I was but asked if they had a hard copy menu (I was pressed for time as I had an event to be at in 45 minutes) and I didn t want to waste 5 minutes downloading an app to scan the code so I could see the menu. I didn t think a hard copy menu was a huge deal, they can always be wiped down and sanitized but I was met with a VERY rude server who made comments about my phone not working or me not being able to work a phone. Keep in mind I m in my late 20 s and he s closer to 50, so shaming me over the technology my generation coined was quite comical. I restated that it was a simple question and he could easily say no to my request instead of being so rude. He stormed off and I was left to my downloading to pull up a menu. I ve served tables for years and was ready to chalk it up to a bad night but he ignored me completely after that. I had to ask HIM if he could take our order after about 15 minutes of waiting. I would ve been able to forgive the atrocious service if the food was any good but it disappointed all of us. $26 burger was one of the worst I ve had, the $34 schnitzel was like bland leather and the $21 pretzel was ok except the cheese it comes with is awful. How can CHEESE be awful? It s cheese. 10/10 would never eat here again. Ever.