This is going to be quite a difficult review. The ...

This is going to be quite a difficult review. The overall hotel is beautiful and for the most part the service is fantastic. Unfortunately the location is far from the Phuket town (expect 1800-2000THB for taxis, return-trip), but Mai Khao beach is beautiful and calm. The waiters and bartenders are at your service and make the whole JW experience worthwhile. On the other hand quite a few imperfections don t allow me to leave 5 stars. Having spent vacWeations in other J.W. Marriott locations this one has me a bit frustrated.

On our arrival day, we were the only ones at the check-in desk however after 20 minutes in our room I had to call reception to ask when our luggage was going to get to the room. Having booked a "double or king bed room" we received a double Queen room, not the best when heading for a romantic week in Phuket. The staff suggested to join the two beds together which we accepted not wanting to make a fuss.

We then enjoyed pool-side drinks and dinner at the Ginja restaurant which was fantastically good (expect around 5000THB for two people starter, main and one dessert with a bottle of wine).

Unfortunately we went for the teppanyaki at the Japanese restaurant where the prices are VERY high, we ordered one lobster, one surf and turf with a bottle of white wine. had to ask for lobster tools (of which we only got one set...) and then had to ask again for some wet towels at the end of our meal. NOT the service I expect after leaving nearly 8000THB for two people.

Don t get me wrong this is a beautiful place to stay if you re looking for some pool time and cocktail sipping, however it s just a shame that it never felt like what I had experiences at other J.W. Marriott locations.