I get to this hotel and I am supposed to have a ki...

I get to this hotel and I am supposed to have a kind size bed, instead i get a twin size bed, no tub, i had no towels in the room. I had to call down and ask for them,
The heater didnt work in the room , They were supposed to send someone to fix, never happenned.
This was the worst experience for a hotel I have ever had. This was my first time in New York as well, very upsetting with the way the hotel treated us.