After moving to Lewisville my 2013 Toyota Corolla ...

After moving to Lewisville my 2013 Toyota Corolla needed a service. I called lone star Toyota of Lewisville before bringing my vehicle in for service. I inquired about when they'd be available for a routine service and they said they had openings at 10:30, 11:00, and 11:30. I said I'd bring my vehicle in at 10:30.

I arrived there around 10:20. I was informed that it would take at least 3 hours before they could work on my vehicle. Grudgingly I accepted this as I was already there. I used their free shuttle service to get a 4 mile ride home.

After 3 hours the advisor called me and told me that my vehicle was ready. I asked them to send a shuttle to pick me up and they said they would. I waited for 2 hours until the shuttle came.

When I got to the dealership I paid for my service and was handed the keys. I was provided a receipt but no documentation about the inspection performed on the vehicle. No one explained what the inspection consisted of and what the results were.

A few days later, my tire pressure monitoring light came on in the dash. I checked my tire pressures to find them all below 25 PSI (OEM recommended pressures are 32 according to the door jamb sticker). This means the tech either didn't check the tire pressures or set them extremely low.

I won't be returning to this dealership for the reasons explained above. To the dealership service department, I'd recommend fixing the issues listed below:
1. When a customer asks what time you're available to work on a vehicle, tell the truth. Don't say "we are available right now" when you aren't.
2. If a shuttle is going to take 2 hours, at least give the customer a heads-up. It's no big deal that it takes that long but just let us know.
3. Provide a copy of the inspection report to the customer (like every other dealership and most chain shops do...)
4. Discuss the inspection with the customer.
5. Fill the tires to the manufacturer's specifications.