If I could give them a negative star review I woul...

If I could give them a negative star review I would. We currently live in a complex managed by this company located in Pikesville Maryland. A pipe burst in the upstairs neighbor's bathroom sending water flooding through our apartment. Our kitchen, front entry, second bedroom, bathroom and living room were completely flooded at 1am on a Thursday night. We called the emergency maintenance number only to have a reluctant maintenance worker say "ok I guess I'll come look, is it really that bad?" The maintenance worker brought in industrial wetvac, dehumidifier and a huge fan. He ripped up our carpet and left us at 2am saying he would come in around 9am the next morning to check on us.

The following morning there was no check-in. It was also at this time we realized the dehumidifier wasn't plugged in properly (any monkey could operate this thing) so it was sucking up water and then just spitting it back out all over our floor. So I spent three hours in the morning cleaning up the mess that was supposed to be cleaned up overnight. The front office didn't answer the message we left on their machine or return our email. By noon we had to leave the apartment because it smelled so bad. The maintenance guy came just before we left only to look around, take some photos and not say a single word to us.

We approached the main office at 5pm that day expecting them to tell us whether a contractor or carpeting company would be coming in to replace our carpet. They couldn't tell us and said they think the maintenance man should have done that and told us when they would be in. Well he didn't. The said how they were sorry but really didn't seem to care. They said they would consider helping us with our utility bill for having so much energy sucking equipment in our apartment but when we asked if they would discount our rent because more than 50% of our apartment was uninhabitable they said they don't know what they could agree to.

This company is disgusting and disrespectful. The least they could do is give us some answers. I could have had a contractor in here in a heartbeat ready to fix and replace everything but their only answer they could give us was we need to get the carpet dryer before we can even call a contractor which is false because the carpet is going to have to be replaced seeing as it already wreaks of mildew.

They didn't offer to relocate us, didn't care that both myself and my partner had to take time off work to be home, were uncommunicative and certainly weren't attempting to resolve the problem.

We'll be reviewing our lease to see what legal action we can take against Harbor Management Group due to this disgusting experience. I would never recommend living in a community run by this company again.