Rooms are beautifully spacious and are actually ap...

Rooms are beautifully spacious and are actually apartments with an equipped kitchenette; they are very clean but are bland in character; beds are hard.
All balconies have mountain views and some have pool view as well - great stuff.
Housekeeping staff are friendly and will replenish toilet rolls, towels etc when asked.
The indoor pool is lovely and warm but small for such a large hotel ; outdoor pool is also on the small side - probably because it is more of a Winter resort than a Summer one.

On the whole, we are enjoying our stay but we are disappointed with the restaurant.
Our issues are:
We are on day 3 of a half board deal and the food is already becoming repetitive;

None of the food is labelled - I don't mind a bit of guesswork and will try most things but not good for people with specific dietary requirements;

The fruit juice machine (for use at breakfast only) hasn't worked since we arrived;

Tea/coffee is not included with the evening meal - the machine is switched off;

The water machine was deliberately turned off on our third evening as a coach party was expected and the bar staff were selling bottled water to guests! To be fair, we were given a jug of tap water when we specifically requested it.

Back to the positives: we have had fun playing pool and table tennis in the games room with our two teenage boys.
The hotel shuttle to Bansko, Razlog, even LIDL is free, regular and reliable. We've found it very useful.