Worse case of customer service I have ever experie...

Worse case of customer service I have ever experienced in any industry. Made an appointment for a specific recall which couldn't be serviced because they didn't have the part. The appointment was made 2-weeks prior so they should of planned better. When I asked why they had me bring the car in in the first place and leave it there for the day, the manager (I think his name was Joe) just shrugged his shoulders and walked away. This guy definitely needs to learn how to deal with customers or stay out of the shop. He didn't even have the courtesy to reschedule my appointment. If you want a pleasant experience this definitely is not the place to go.