I'm afraid I cannot recommend this business. On th...

I'm afraid I cannot recommend this business. On the day we moved into our new home we learned that the inspection report failed to note the non-working hot water heater. Upon referral by a neighbor we called TLC and they arrived promptly and were professional. We learned that the hot water heater could not be repaired and needed to be replaced. we scheduled the work (it was NOT cheap). Again, the workers arrived when they said they would, were tidy and professional. We thought all was well and we were happy to have hot water. But after they left I smelled gas. I called the technician and they said I may be smelling residual gas from when they had to bleed the new line and to call back if it continued. Our carbon monoxide detector did not go off, but the next day our exterminator also mentioned a strong smell of gas. I called TLC's main office line and they sent another technician right away. He performed a bubble test and said there was no leak on the water heater. We thought it was OK.

Fast forward 4 weeks later when my pilot light went out....because I'd leaked nearly 500 gallons of propane in a month. I think there is a leak considering the hot water tank is the only thing hooked to propane. I called TLC again and they informed me that they would need to perform a pressure test on the line and this would be an additional $450. I inquired that if a pressure test found the leak to be from the hot water install would they waive that charge. The operator told me that would not be covered under the warranty and i would be responsible for the charge regardless. I find this to be unacceptable. So I hired another plumbing company to perform this work.

The other company pressure tested the line. The leak was on a valve on the hot water heater and 100% the fault of TLC. I am out the cost of pressure testing the line AND a full tank of propane because of their shoddy workmanship.

I'm giving them more than 1 star because they were prompt and friendly but I would not recommend this company. Poor workmanship and they don't stand behind their service.

Update: I am editing to 3 stars because their main office did make it right financially and were very apologetic. I believe they were sincere in their distress over my situation. But I'm leaving my truthful review above as well.