Debbie Johnson

Review of The Ritz-Carlton, Kapalua

Not the best Ritz Carlton I've been to (compare to...

Not the best Ritz Carlton I've been to (compare to Honolulu or Dove Mountain). The grounds were beautiful but the service was just... lacking. I felt expected a higher caliber. Things like providing directions to parts of the resort, concierge service, knowing what beer is on tap, helping with towels at the pool got a lot of tepid responses. And please don't talk politics uninvited with my family (yikes, it was bad). On the plus side, nice rooms, good food, beautiful atmosphere.