Carmen Feaster

Review of Henry Medical Center

Upon my first visit the ER, the wait time wasn't t...

Upon my first visit the ER, the wait time wasn't too bad and I was seen right away. It wasn't as crowded as expected. But upon both times I've visited the waiting room did fill minutes later after I've been moved to the back.

Wait times aside, once being seen I've had quite the wait when being seen by an actual physician. First time it took almost 4 hours to be seen by the ER doctor who only spoke to me for about 6-7 minutes, after being taken back to my room. Over all time there was 9 hours, for an x-ray, a prescription for Ibuprofen, and an incorrect diagnosis of varicose veins in the pelvis. (I consulted my Gynecologist the following Monday- and the diagnosis was clarified due to commonality and weight issues.)

Second time visiting the ER was for my ankle issues, I could hardly walk and assumed something was broken or fractured. After being taken to a hall, just beyond the waiting room I waited there for a total of 1 to an hour an a half to receive an x-ray on my foot. I was not seen by a physician and was told nothing was broken. I was prescribed Ibuprofen and given the name of a podiatrist. (I consulted the podiatrist and was told it was a severe case of tendonitis.) Over all time in the ER was 3-4 hours.

The first visit was an no expense to be due to me having insurance. Second visit however was self-paid, I received two bills of nearly $2,500 total. (First bill was reduced by a percentage due to self pay discount costing about $500 and the second bill was $500 dollars as well.) First bill was listed as the ER expenses (X-Rays and other ER services) and the second bill were the "physician service fees".

For an ER, I understand the pressure; they work with what they have. But the prices are ridiculous and wait times are a pain. If immediate medical attention is necessary, GO BY ALL MEANS! But if the issue can wait or is minor, don't waste your time unless you have the patience.