Joe Black

Review of Mount Lavinia Hotel

I have stayed at this hotel every time I have come...

I have stayed at this hotel every time I have come to Sri Lanka. I have enjoyed it very much in the past, but now has lots of staff that absolutely do nothing. Most do not understand what guest service means. It seems they are not motivated anymore. Breakfast buffet costs about USD $12-13 per person which is steep. Coffee packets and other small amenities in the room are not refilled by housekeeping. Takes at least 50 minutes for them to bring some tea bags or coffee packets requiring numerous reminder phone calls to the front desk who also take forever to answer!! Hotel has a great view. It is a short walk to the train station. The Wifi is decent and stable which allows WhatsApp calls.