Alfonso Flores

Review of TruHome Solutions, LLC

DO NOT USE THEM FOR ANYTHING. I went through my c...

DO NOT USE THEM FOR ANYTHING. I went through my credit union to purchase a home recently. They apparently work with TruHome as one of their mortgage companies. Initially they were enticing with a low interest rate for my home mortgage and a generous credit to assist with closing costs. Throughout the process, my realtor and myself stayed in touch and on top of the representatives for my loan (Tre Nelson and Jordan Thacker) who assured us every step of the way that the closing date we had agreed to was on track and there were no issues. Fast forward to the day before I'm scheduled to close and nobody says anything to us about the loan having to go through additional this and more reviews of that. The communication was very poor and I had to keep calling both individuals who were ghosting me and after 4PM it was crickets. Long story short I had to delay my close by a day after being promised I would be able to close on the assigned day. I had taken time off and had to reschedule professional obligations because TruHome was not communicative, was overpromising and underdelivering. I was able to close but the stress that I went through the last couple of days almost made me want to pull out of the deal. I will not use this mortgage firm again and do no recommend anyone else do. Stay away from them and shop around even if it means paying a little more.