Beyond disappointing! TOOK MY MONEY WITHOUT DELIVE...

Beyond disappointing! TOOK MY MONEY WITHOUT DELIVERING THE SERVICE I PAID FOR. The management is in change at this location, and it shows. During my times here to shop for a wedding dress, college girls were in there playing "dress up." One of my bridesmaids and I came in to look at a veil, and NO SALES ASSOCIATED BOTHERED TO HELP us with this potential $300+ purchase. I got my dress from a boutique out of state, but needed it altered in Knoxville. The bustle came undone within the first 15 minutes of my reception, much to my disappointment as I had made sure to ask that it be secure enough to dance. I called to ask for a solution to this problem, as it RUINED MANY WEDDING PHOTOS. They offered half off preservation, so I paid the remainder and asked that the box be sent to where my dress was (out of state). IT NEVER CAME. 3 weeks of unreturned phone calls, emails to Elizabeth (former manager) and voicemails, the NEW MANAGER NEVER CALLED ME BACK. A sales associate LIED and said the box had been shipped out, a few weeks later another sales associate told me THEY NEVER HEARD OF MY ORDER REQUEST. The manager knew I was trying to resolve an issue that began with Elizabeth and NEVER MADE THE EFFORT TO CONTACT ME. I have yet to hear from her or the owner, who worked with Elizabeth on this issue. A sales associate finally credited my money back after I explained I would NEVER TRUST THEM WITH A WEDDING GOWN.