This is a beautiful hotel. The rooms are modern, c...

This is a beautiful hotel. The rooms are modern, clean, and well-spaced. I've stayed here a few times because my mom loves this hotel and restaurant but as of recent, it's like nobody is working there. There was no one at the door and no one greeting us. The Italian restaurant Ai Fiori is overpriced and has small portions. The dishes are good but you can find stellar, fresh Italian food throughout NYC for 1/5 the cost. At least you can find staff there.